Need help with your account, campaigns, or the Picnjoy platform? We're here to help.
How to reach us
Want a quick answer? Open the chat in the corner of the screen — our virtual assistant answers questions about plans, campaigns, and platform use.
Prefer email? Write to support@picnjoy.com. We reply within 24 business hours. Include as much detail as possible (name, campaign type, audience size) to speed up support.
Frequently asked questions
- How do I get started?
Schedule a demo with our team. We'll walk you through campaign setup, themes, and the right plan for your use case. - Can I capture leads from participants?
Yes. Lead capture is optional per campaign. When enabled, visitors provide their email before generating photos. - Do visitors need to install an app?
No. The experience runs entirely in the browser. Visitors scan a QR Code or open a link on their phone.