Need help with your booking, plans or the Picnjoy AI Photo Station? We're here to help.
How to reach us
Want a quick answer? Open the chat in the corner of the screen — our virtual assistant answers questions about plans, bookings and AI Photo Station use.
Prefer email? Write to support@picnjoy.com. We reply within 24 business hours. Include as much detail as possible (name, event date, plan chosen) to speed up support.
Frequently asked questions
- I've already booked. What's next?
After payment, we'll contact you by email to confirm the date, venue and themes for your event. You'll receive all usage and logistics instructions. - Can I cancel or reschedule?
See our Terms of Service for cancellation and rescheduling policies. If in doubt, email support@picnjoy.com before the event date. - Does the AI Photo Station work without internet?
The AI Photo Station kiosk needs a stable connection so guests can access the app and receive photos on their phones. We recommend dedicated Wi-Fi or good 4G at the venue.