Terms of Service

These Terms of Service govern the hiring of Picnjoy by the Customer: the person or company that hires Picnjoy to create and run an AI photo experience for their event or brand. Picnjoy is the service provider.

They do not replace the acceptances presented to participants (guests) in each campaign. The experience terms and the participant's selfie-processing consent are separate from these Terms and appear when accessing the campaign.

Picnjoy provides an AI photo experience service. Our team creates the themes (including prompts and image model), sets up the campaign, and runs it during the event, as agreed with the Customer.

A campaign defines associated themes, validity period, access policy (public or private email list), credit budget per participant, link, and QR Code. The participant accesses it in their phone browser, signs in with a magic link, submits a selfie, and receives generated images. Generation only happens while the campaign is active and within its validity period.

The service includes a participant gallery, a feed and slideshow per campaign (only with participant approval), moderation, and reports for the Customer. It is not a social network or an in-person professional photography service.

The service is provided with individual support. The price depends on the size of the event: activation costs US$ 80 per event (500 credits, up to 30 participants) or US$ 170 per event (2,500 credits, up to 165 participants); larger events get a custom proposal. The price includes the initial setup, creation of up to 5 themes, testing, support, and the credits of the chosen package, as agreed. Prices, conditions, and payment method are confirmed with Picnjoy before the event starts; payments may be processed via Stripe or another agreed method.

Each generation consumes campaign credits according to the AI model and the consumption table in force at capture time. Additional credits may be purchased depending on the size of the event. Prices, packs, and credits per model may change; changes are communicated through an official Picnjoy channel.

Included and additional credits follow the validity rules given at hiring. If a generation fails permanently, credits may be returned to the campaign balance. That credit return is not a cash refund.

The Customer must use the service lawfully, respecting third-party rights and applicable law, including Brazilian law. Illegal or offensive content, content that violates image or intellectual property rights, or attempts to bypass private lists, budgets, or access controls in bad faith are prohibited.

The Customer declares to be authorized to use the brands, logos, reference images, and other materials provided to Picnjoy, and is responsible for informing participants about the experience and obtaining the necessary authorizations, including from legal guardians when minors are involved.

In case of breach, Picnjoy may warn, suspend, or end the service or specific campaigns, and archive or remove content from the feed.

Reports of misuse or inappropriate content may be sent to support@picnjoy.com. Picnjoy will review the report and may take proportionate measures, including moderation, suspension, and cooperation with authorities when required.

Selfies and attachments submitted by participants are used only to generate the campaign's images and are deleted as soon as generation finishes, fails permanently, or the participant abandons the flow. After that, participants' original images are not accessible: neither Picnjoy nor the Customer can view or download them.

AI-generated images remain available in the participant's gallery and, if approved, in the campaign feed, and may be archived. Reference images provided by the Customer for themes are part of the campaign assets. Contracting, payment, and campaign configuration data are kept to provide the service and meet legal obligations.

Picnjoy does not use participant images to train AI models. Additional details are in the Privacy Policy.

We do not offer cash refunds of amounts already paid (price per event or additional credits), except where required by law or otherwise agreed in writing.

The Customer may cancel the engagement or stop hiring new events at any time by notifying Picnjoy in writing. Cancellation does not generate further charges.

Unused credits are not refunded in cash or exported outside the platform. They must be consumed while valid, under the rules given at hiring.

The Customer may request deletion of campaign and contact data by email to support@picnjoy.com, subject to legal retention obligations.

Picnjoy is responsible for providing the contracted service, always in compliance with applicable laws and these Terms. We do not guarantee minimum availability or response time, unless a separate written contract sets different conditions.

The Customer is responsible for the content provided (ideas, references, and brand assets), for communication with participants, for the feed moderation defined with Picnjoy (including archiving), and for lawful use of the campaign by the public.

Picnjoy may intervene, upon a report, legal obligation, or when necessary for operation, to moderate, archive, or remove content that causes undue discomfort to third parties or violates these Terms or the law, and to suspend campaigns or the service.

When accessing the campaign, participants accept the experience terms and the selfie-processing consent presented by Picnjoy in the flow (including in the magic link and before the camera). These acceptances are separate from these Terms of Service.

The Customer remains responsible for running the campaign appropriately and for informing participants about the experience, in line with the Privacy Policy and the acceptances shown in the flow.

The Picnjoy brand, software, documentation, and platform interface belong to Picnjoy or its licensors. The Customer keeps the rights to the brands and materials provided and guarantees being authorized to use them. Rights over themes and prompts created for the campaign may be detailed in the proposal or the contract between the parties.

Generated images are used according to the campaign rules and the participant's acceptances. Publishing to a public feed requires the participant's explicit approval.

We may update these terms. The current version will always be on this page with the date of the last update. Continued use of the service after publication constitutes acceptance of the current version, where permitted by applicable law.